he was extremely efficient
Good Afternoon Mr. Ozer.
I wanted to send you a quick email regarding my experience with one of your rep.
I first contacted him when we contracted a pool installer to build a pool for
us. He took the time to answer all of my questions...some of them I thought
were dumb and was a afraid to ask because I didn't want to look silly. Rick
made me feel extremely comfortable and answered all of my question in a very
professional manner. He took the time to explain everything that I needed to
know. He even went the extra mile to convey additional information to me, even
when I didn't know to ask the question. He anticipated all of my questions and
He answered all of my emails in a time frame that every customer dealing with a
company via email could only dream of. He would follow up to see how we were
progressing with the pool and always checked to see if there was additional
information or questions needed to be answered.
When I requested samples of stone, which was often, he would get those samples
shipped out that day. I showed him a picture of what Pebble Tec finish we were
looking to put in the pool, he offered up his suggestions on what color
travertine would work well. We ended up going with what he suggested and it
On the day I ordered my travertine, he was extremely efficient in getting all
of the paper work to me. He followed up when I forgot to fill in one line.
Most companies would have let it sit in a pile of paper until the admin was
ready to put the order in the system....not him, he made sure that the order
got processed that day because of a quick need for the stone.
The day after the order was placed, I emailed Rick to see if everything was in
place. I received his out of office, however it advised to call to call Cheryl
or Jarrett. I called Cheryl and explained that I put an order in the day before
and was checking to see if it was shipped out. She took my number and called me
back within the hour to tell me all was ok and that the order was shipped and
their would be a transit time of 3-5 business day. Well it took two days to
arrive. I know that it does have a lot to do with the driver and the trucking
company (who were excellent too, I am sorry, I don't have their names) but the
product came beautifully packed, and not one broken or chipped piece. Miranda
did an excellent job in conveying what we needed to do. Even when my husband
forget to mark on the packing slip about internal damage, I know we had nothing
to worry about.
Mr. Orzer, if someone where to ask me the definition of excellent customer
service, I would simple answer "Travertine Warehouse" and tell them my story.
Best of luck to you and your staff.
Service was excellent
Service was excellent, stone arrived with no breakage. Product Is wonderful, great price too.
I spoke to your specialist
I spoke to your specialist Josh Griffin. His customer service was exceptional. He replied back very quickly to several questions, even to let me know he was out of the office and would get back to me with my info as soon as he returned after the holiday weekend. He also proactively sent me a current picture of tiles I was inquiring about, because he didn’t think the picture on the site accurately reflected the color of the current stock – I was really impressed by that extra effort to ensure I got the color I expected. Very nice touch.
I have not ordered yet, but just because we’re still debating over different colors and styles for the project.
I will be staying in touch
This is from a new buider I signed back in August. They did the main floor in Patara Light BK-EXTSEL batch. I will be staying in touch with him about the other 2 jobs he has upcoming.
I wanted to thank you again for all your help
I wanted to thank you again for all your help. The tile and coping arrived without any problems. They just finished the installation and it looks great. The coping and tiles match very nicely - this is exactly what we wanted to achieve. We are very happy we chose the Noce color - it looks great. We could not have done it without all your help. You're the best!
I hope you have a very nice Christmas and New Year.
The stone looks great!!!
The stone looks great!!! we are more than pleased!!
But the pool looks so much better with the stone it is remarkable.
We have been extremely satisfied
We are finishing our new house this week.We have been extremely satisfied with all the people at the Travertine Warehouse and the product we were sold.Rick was very helpful with sending samples and helping with the selection process.Hats off to the team there in Tampa.You all have helped making our home something we are very proud of. Thanks again Howard & Joyce Townsend.
Of course it looks better in person!
I just spoke with her and promised I'd send pictures of what we have completed so far - just the "new" bathroom. Hoping these pictures do justice, it's a small bathroom attached to the Mother-in-Law Suite we just added. There are still a few finishing touches to complete, but the tile is done! Both floor and tub surround is from your shop. Of course it looks better in person! Also, I wanted to mention that her assistance through this entire process really made my job a lot easier - and eased my mind tremendously that I was getting the right product for what I wanted to do. I knew what I wanted, but not sure how to get there and she made all the difference in the world in helping me create in real life what I was dreaming in my head! Big kudos to her!! This was definitely a TEAM effort!! So thanks again for the fabulous help and support from you all and providing us better product that I could find here for an incredible price!
The tile arrived and it is beautiful...
The tile arrived and it is beautiful, we start installation this week. I will let you know if we need anything additional but right now I think we have everything. Your customer service has been excellent from selecting the tile to shipping and of course a great price! I have already recommended you to a friend who is looking to do a large patio, hopefully they will find some great tile/pavers!
Our purchase experience from Travertine Warehouse was fantastic!
Our purchase experience from Travertine Warehouse was fantastic! Our tile looks absolutely beautiful. Our tile installer made several comments about how good the quality of the tile is - uniform in the cuts and in the thickness. Your customer service was also top-notch. We worked with Saverio and he was most helpful and worked with us to ensure we had everything we needed.
I would rate everything about Travertine Warehouse as an A+++! :) I have referred you all to several friends. I don't know if they actually made their purchases from you, but anytime I hear of someone needing tile/stone, I will most certianly recommend Travertine Warehouse.
I would like to commend a couple of your employees...
I would like to commend a couple of your employees on my recent transaction with Travertine Warehouse. From my first calls to Travertine Warehouse and my subsequent visit with my wife to your showroom Mary was great to deal with. She gave me all the information we needed, not only by phone but also by E-mail. After we came to the show room and picked out what we wanted, she co-ordinated with our builder and arranged a delivery date and supplied us with diagrams for the installation using the French Pattern design. Our stone was delivered yesterday morning, right on time at 8 A.M. and the driver was also very efficient and courteous. Our paver gang started at 8 and by 7 last nite my new lanai deck was laid. I am sure that if it hadn't been for Mary we probably wouldn't have spent the extra money to have Travertine installed and today we are really glad we did. Also, our contractor, was thoroughly impressed with Mary and Travertine Warehouse and I am sure he will be doing future business with your firm. So again, My wife and I would just like you to know what a pleasure it was to deal with a sales person such as Mary who did all the little extra things that most sales people overlook. We certainly will recommend Mary and Travertine Warehouse in the future.
Just wanted to take a moment to tell you how happy.....
Just wanted to take a moment to tell you how happy we are with our purchase. The travertine arrived as promised and in perfect condition. Cheryl did a great job from sending samples to her knowledge in answering all the questions we had. Like so many others, we were hesitant to purchase material on-line not knowing what to expect. If you are hesitant, DON"T BE. This place is top notch. Until we found Travertine Warehouse this floor was out of our price range. So glad we found you.
Project went well......
Project went well. Now Complete. Only 5% waste factor or less so I ended up with 60-80 square feet left over. I would definitely purchase from you again when I need stone.
I inspected the crate and the stone arrived without damage
I inspected the crate and the stone arrived without damage in the great packaging! I appreciate the fast delivery. I'll try and remember to send you photos when it's all complete, although as I'm doing it myself it may take a while. What is the smallest gap you recommend between the tiles? As it is such a beautiful color, we would like to see as little grout as possible.
Everything went just as promised....
I wanted to say thank you for your assistance and expert advice in the our recent tile purchase. Everything went just as promised. It is so nice to deal with a company that delivers what they claim. The samples of the tile that we chose from were very representative of the product received. Thanks again for delivering a quality product at a very competitive price.
I am extremely pleased with how beautiful the tiles are
I want to thank you again for being so helpful and accommodating during my recent tile purchase. I am extremely pleased with how beautiful the tiles are, they are exactly what I wanted. Even thought I made a very small purchase, you made me feel like a queen! Thanks again!
Our order arrived on time, expertly packaged for minimum breakage, and is very nice looking.....
Our order arrived on time, expertly packaged for minimum breakage, and is very nice looking as we remove the pavers from the pallets. The colors are very nice and much more varied than I had envisioned. So far, and we are nearly complete with our unpacking, we have "zero" broken pavers. We only have 2 or three with small chips that will add to the appeal. Thanks for your attention to the details of your inspections, packaging, delivery carrier selection, and the great prices. We plan to begin installing in a few weeks and are getting excited to see the end results.
Everything looks AWESOME!
Everything looks AWESOME! Once we get the paint and lights up, I will have to send you a before and after shot for you to use. I will send a quick e-mal after this one with a "so far" pick. We had enough to use that we didn't have to worry about those broken pieces. It looks like I have just enough for extras to keep in case of breakage. So - great estimating.